Help Center

Help Center

Shipping destinations:

  • We ship to over 25 countries world wide.

Shipping times:

  • Standard, Free Shipping, takes varying times depending on the destination country.  The 5 main countries are:
  • Australia: 10 - 16 days
  • America: 10 - 22 days
  • Canada: 10 - 22 days
  • New Zealand: 10 - 16 days
  • United Kingdom: 8 - 16 days
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping Locations

  • We ship from the warehouse that will get your product to you the quickest, our warehouses are located in America, Asia and Australia.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 to 5 business days.

We require phone numbers for our courier to make contact with you for deliveries.

Our support team is always happy to guide you at any step!

You can select your preferred payment method at checkout.

  • We accept secure payments for customers via Credit Cards, Debit Cards.
  • PAYPAL is Available

Note that additional exchange fee may apply if your currency is other than AU dollars.

Email us immediately at and let us know what has happened and we will do our best to fix this for you ASAP.  Once the packaging and shipping process starts, we can no longer modify or cancel your order.

Fire Fly Alley is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order.  Upon inquiry, Fire Fly Alley will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.